Wellness appointments go smoother when boundaries are clear

In small beauty and wellness services, the awkward problems usually start before the work starts. Late arrivals, unclear add-ons, people expecting a full session in half the time, or wanting something outside what was booked. I used to try to be flexible with every client, and it made the day messy. Now I set the timing and scope early. If they are late, I tell them what can still be done. If…